How fast will my order be processed?
We process all orders placed before 12PM PT (on weekdays and non-holidays) on the same day that the order is placed. Please note that we do not process, ship or deliver orders on Saturdays, Sundays or on the following holidays:
• New Year’s Day
• Martin Luther King, Jr. Day
• President’s Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas
Orders placed on these days will be processed the following business day.

Can I cancel or modify my order?
We process orders as quickly as possible. If you have any modification requests or need to cancel, please contact us as soon as possible after placing your order. We cannot guarantee that we will be able to cancel or modify, but we will try our best to accommodate all requests.

What payment methods are accepted on the website?
We accept Visa, MasterCard and American Express credit and debit cards. All payments are processed through a secure checkout system.

First-time orders must also be sent to the cardholder’s billing address or work address. This process is not only for your security but so we can verify your details independently. To ensure that you don’t experience any delays to your order, please make sure all your details are entered correctly.

If you would prefer to place an order by telephone, you can call us at 646.481.7360 or via email at and we will call you at your convenience.

How do I buy a gift card?
You can buy a Susan Bender gift card in US Dollars (USD) by following these steps:
1. Select GIFT CARD from the menu at the bottom of the screen
2. Choose the amount and then add the gift card to your shopping bag
3. Enter the recipient’s information at checkout
4. You will be notified by email as soon virtual gift card has been dispatched

To purchase multiple gift cards you will need to repeat the purchasing process for each card.